Job Description

Overall Job Objective

Job Description

The purpose of this position is to provide front line contact for citizens needing emergency and non-emergency services. This is accomplished by screening incoming calls, transferring calls when necessary, and speaking with public safety personnel.

Examples of Duties

Routes calls by answering both emergency and non-emergency calls; organizing vital information in order to enter a call for service; gathering the appropriate information to ensure the safety of officers and civilians; and transferring calls to other agencies or departments.

Monitors and runs the front desk by answering administrative telephone lines; notifying the proper agency or department of service calls; fielding calls regarding traffic and other general information; and monitoring or distributing faxes.
 

Minimum Qualifications

High school education or equivalent; ability to pass state required licensing; excellent organizational, communication and customer service skills; working knowledge of dispatch methods, practices and procedures used by police, fire and EMS departments preferred; ability to multitask in fast-paced demanding environment with a great attention to detail and an extraordinary degree of accuracy; knowledge of efficient office practices and procedures, accurate typing of 40 wpm.  Must be able to work all shifts. 

Supplemental Information

Telecommunications certification preferred, or must acquire certification within one year of employment. Public safety communications experience also preferred.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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