- Job Description
The purpose of this position is to provide front line contact for citizens needing emergency and non-emergency services. This is accomplished by screening incoming calls, transferring calls when necessary, and speaking with public safety personnel.
- Examples of Duties
Routes calls by answering both emergency and non-emergency calls; organizing vital information in order to enter a call for service; gathering the appropriate information to ensure the safety of officers and civilians; and transferring calls to other agencies or departments.
Monitors and runs the front desk by answering administrative telephone lines; notifying the proper agency or department of service calls; fielding calls regarding traffic and other general information; and monitoring or distributing faxes.
- Minimum Qualifications
High school education or equivalent; ability to pass state required licensing; excellent organizational, communication and customer service skills; working knowledge of dispatch methods, practices and procedures used by police, fire and EMS departments preferred; ability to multitask in fast-paced demanding environment with a great attention to detail and an extraordinary degree of accuracy; knowledge of efficient office practices and procedures, accurate typing of 40 wpm. Must be able to work all shifts.
- Supplemental Information
Telecommunications certification preferred, or must acquire certification within one year of employment. Public safety communications experience also preferred.